For printer drivers, be sure to include Win32k.sys. See Driver Verifier for information about setting up your test environment to use the tool. For power management testing, before a device is attached, make sure that your test environment supports all possible system power states and that the device can enter and wake from all states successfully. Device Name is shown: USB ports and basic plug-and-play are working correctly. There is a physical problem with the device or there is an issue with the device drivers. One of the following steps might resolve the problem. Locate the Unknown Device. RELATED: How to Use the Windows Device Manager for Troubleshooting You’ll see information about Unknown Devices in the Device Manager.To open it on Windows 10, 8.1, or 8, right-click in the bottom-left corner of the screen or press Windows Key + X and select Device Manager.
The USB-A and USB-B connection types are what most users are accustomed to. However, these days, there are more things you can achieve with the new USB-C type of connection. With this option, users can charge their computer. What’s more, they can also connect their PC to other USB-C type devices, including media players, smartphones, docking stations, and display adapters, among others.
However, we are aware that a good percentage of users are having troubles with their USB-C connection. In most cases, the problems are caused by problems with the hardware or software. Don’t worry because you can easily fix USB-C issues in a Windows 10 computer. After all. You will get notifications which you can use to determine how to resolve the problem.
What is a USB-C connector?
Developed by the USB Implementers Forum, the USB-C connection type is a tool for transmitting both power and data. It is worth noting that this was designed, certified, and released as an industry-standard connector by the members of the organization. Over 700 companies are part of the USB Implementers Forum, including Apple, Microsoft, Dell, HP, Intel, and Samsung. This is also the reason why many computer manufacturers readily accepted USB-C technology.
Is it similar to a micro USB connector?
At first glance, the USB-C connector looks a lot like a micro USB connector. However, the former has a distinct oval shape. Moreover, it is a little bit thicker to accommodate its best feature—like MagSafe and Lightning, the USB-C connector does not have an up or down orientation. You simply have to line the connector correctly, and you wouldn’t have to worry about flipping it to plug it in properly. Another key thing to remember is that the cables have the same connectors on both ends. This means that you would not have a hard time figuring out which end goes where.
Comparing USB-C and USB 3.1
The USB-C connection type’s default protocol is USB 3.1. Theoretically, at 10Gbps, USB 3.1 is twice as fast as USB 3.0. However, the ports for USB 3.1 can still be found in their original, larger shape. Such ports are referred to as ‘USB 3.1 Type-A. Generally, it has become more common to see USB 3.1 ports with USB-C connectors.
How to fix USB-C issues in a Windows 10 computer
Some of the notifications you might encounter when the USB-C connection is not working include the following:
- You might be able to fix your USB device
- Slow USB charger connection
- Display connection might be limited
- PC isn’t charging
- The USB device might not work
- These two devices can’t communicate
- The USB device might not be working properly
- Use a different USB port
- The USB or Thunderbolt device functionality might be limited
Every notification has its solution. Whether you need to fix USB-C compatibility or update your drivers, there’s always something you can do to resolve the issue.
What to do when you see the ‘You might be able to fix your USB device’ error notification
If you see this notification while trying to use a USB-C connection type, there must be something wrong with the device or the drivers on your computer. You can run the troubleshooter for hardware and devices, or you can update your drivers to resolve the problem.
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Running the Hardware and Devices troubleshooter
- On your keyboard, press Windows Key+S.
- Type “control panel” (no quotes), then hit Enter.
- Once Control Panel is up, go to the top-right corner of the window and click the View By option.
- Select Large Icons from the options.
- Click Troubleshooting.
- Go to the left-pane menu, then click View All.
- Select Hardware and Devices.
- Click Next, then follow the on-screen instructions.
The tool will start to identify issues with your hardware and devices, attempting to repair them.
Using Windows Update to fix the device drivers
- Right-click the Windows icon on your taskbar.
- Select Settings from the list.
- Click Updates & Security.
- Go to the left-pane menu and select Windows Update.
- Go to the right pane, then click Check for Updates.
- Install all the available updates.
Updating your device drivers
It is possible that the device drivers in your computer are corrupted, damaged, or outdated. You can update them to give your unit a fresh set of drivers. There are two ways you can do this—going to the manufacturer’s website or automating the update process, using Auslogics Driver Updater.
It is worth noting that manually updating your drivers can be time-consuming and risky. As we’ve mentioned, you have to search for the compatible drivers on the manufacturer’s website. If you download and install the wrong drivers, you might cause more problems to your computer.
Resolve PC Issues with Driver Updater
Unstable PC performance is often caused by outdated or corrupt drivers. Auslogics Driver Updater diagnoses driver issues and lets you update old drivers all at once or one at a time to get your PC running smoother
On the other hand, when you automate the process with the help of Auslogics Driver Updater, you are avoiding possible PC damage. The best part is, the tool will take care of all problematic drivers—not just the one which caused the USB-C connection type problem. So, you will notice a significant improvement in your PC’s performance and speed.
Finding the error codes for device issues
It is important to know the error code to address problems with your device appropriately. To acquire the error code, simply follow the steps below:
- Right-click the Windows icon on your taskbar.
- Select Device Manager from the list.
- Right-click the problematic device, then select Properties.
- Go to the Device Status dialog box to see the error code.
How to fix slow USB charger connected
When the ‘slow USB charger connected’ notification shows up, there are various possible reasons behind it. Here are some of them:
- You’re using a charger that is not compatible with your device or computer.
- Your charger’s power is insufficient for your device or computer. It is worth noting that devices with USB-C connectors have larger power limits. So, charging should be faster with greater levels of power, as long as the device supports USB power delivery.
- You have not properly connected the charger to the port on your device or computer.
- The cable’s power capacity is not sufficient for the charger itself, the device, or the computer.
- Your USB port is dusty or dirty, preventing proper insertion of the charger.
- You’ve connected the charger to your device or computer through an external dock or hub.
You can fix this problem by using the charger and cable that came with your device. These peripherals are designed according to industry standards. So, they have the right power capacity to speed up charging. On the other hand, you can also check if your charger is properly connected to the USB-C port on your device or computer. If the port is dusty or dirty, you can use compressed air to clean it.
Note: Systems with available USB-C connectors have higher power limits, and they can support up to 5V, 3A, or 15W.
Resolving the ‘Display connection might be limited’ error notification
There are many reasons why you see this error notification. It is possible that the dongle has new features that the cable, device, or PC do not support. You should also check if you’ve connected the dongle to the correct port or through an external dock or hub. On the other hand, it is possible that the other devices with the USB-C connection are interfering with the dongle.
You should know that a USB-C connector has Alternate Modes which you can use for non-USB connectors. These modes are HDMI, DisplayPort, and MHL. So, you can resolve the ‘Display connection might be limited’ error notification by checking if your PC, cable, and external display support the aforementioned alternate modes. You can also try to check if the dongle or device is directly connected to your computer. If it is yet the problem persists, try using a different cable.
Getting rid of the ‘PC isn’t charging’ error notification
This error notification is possibly caused by the following:
- You’ve used an incompatible charger.
- You’ve used a charger with lower power limits, preventing it from properly charging your device or computer.
- You’ve incorrectly connected the charger to the port on your PC.
- The cable’s power capacity cannot accommodate the charger.
- The USB ports are dusty or dirty, preventing proper insertion of the charger.
- You’ve connected the charger through an external hub or dock.
You can fix USB-C compatibility issues by using the charger and cable that came with your device’s or computer’s packaging. You can also use compressed air to clean the ports, enabling you to insert the dongle correctly.
Resolving ‘The USB device might not work’ error
This error notification shows up when the Windows version on your PC does not support the driver for the device you’re trying to connect to the USB-C port. So, the solution to this is to install all the latest updates for your operating system. You can do this by following the instructions below:
- Click the Search icon on your taskbar.
- Type “settings” (no quotes), then hit Enter.
- Select Update & Security.
- Click Check for Updates.
- Install the available updates.
How to fix ‘These two devices can’t communicate’ error
You will see this error notification will show up when you are having trouble connecting two devices via USB-C. It is possible that one or both of the devices do not support the USB-C connection type. The workaround here is ensuring that you are connecting two Windows computers.
Resolving the error ‘USB device might not be working properly’
If your computer does not support the device you’re trying to connect via USB-C, you will see this error message. It is also possible that the power on your laptop is limited because you’re sourcing it from your battery. In this case, you can try using a different computer, or you can try plugging your device into an external power source.
Microsoft Device Drivers
What to do when you get a ‘Use a different USB port’ prompt
When you get this error notification, it is likely that the USB port does not support Thunderbolt, DisplayPort, or MHL. If this is the case, then you can try using a different port on your PC. It is also possible that the functionality of the USB device had become limited when you connected it to a particular port. You can try plugging it to a different port on your computer to resolve the problem.
Resolving the error ‘USB or Thunderbolt device functionality might be limited’
The reasons behind this error notification are similar to what caused the limited display connection issues. So, you can resolve this by making sure that your PC and cable support the same USB-C features as the device you’re trying to connect. You also have to make sure that the dongle is directly connected to your computer.
Which connection type do you prefer?
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This topic describes the tasks that you must complete before you test your USB device by using the Windows Hardware Lab Kit (Windows HLK):
Test computer configuration.
The following hardware is required for USB device testing. You might need additional hardware if the device includes additional features.
A test computer that meets the Windows HLK Prerequisites.
An EHCI-compliant controller and an xHCI version 1.0 compliant controller, or an xHCI-compliant controller and a high speed hub. The controllers can be either embedded or included on an adapter that is attached or installed in the test computer.
Two identical USB test devices. (Note that if the device does not support serial numbers,a legacy test mode option supports using one device only.)
A high speed hub if you are using an xHCI controller only.
To certify your product for use on servers, the test computer must support four processors and a minimum of 1 GB of RAM. These system capabilities are required to test the Rebalance, D3 State, and Multiple Processor Group functionality of the device and driver. You do not need a computer that actually has more than 64 processors to test your device. Additionally, the server system(s) being used for device or driver testing must have Server Core installed prior to testing. For more information see Windows Server Installation Options.
If you use a pool of test computers to test devices, at least one computer in the pool must contain four processors and a minimum of 1 GB of RAM. Additionally, that computer must contain the device and the driver that you want to test. As long as the driver is the same on all the computers in the pool, the system creates a schedule to run against all test computers.
For tests that do not include a driver to test, such as hard disk drive tests, the Windows HLK scheduler constrains the tests that validate the device's and driver's Rebalance, D3 State and Multiple Processor Groups functionality to run on the default test computer. You must manually configure this computer to have multiple processor groups. The default computer is the first test computer in the list. Test personnel must make sure that the first test computer in the list meets the minimum hardware requirements.
Except for para-virtualization drivers (as defined by the WHCP Policies and Processes document), you may not use any form of virtualization when you test physical devices and their associated drivers for server certification or signature. All virtualization products do not support the underlying functionality that is required to pass the tests that relate to multiple processor groups, device power management, device PCI functionality, and other tests.
Multiple Processor Groups SettingYou must set the value for the processor group size for Hardware Lab Kit testing of Windows Server 2008 R2 and later device drivers for certification. This is done by running bcdedit in an elevated command prompt window, using the /set option.
The commands for adding the group settings and restarting are as follows:
Drivers Testo Port Devices Lucie
The commands for removing the group settings and rebooting are as follows:
Code Integrity Setting
The Virtualization Based Security feature (VBS) of Windows Server 2016 must be enabled using Server Manager first.
Once that has occurred, the following Registry key must be created and set:
Before you run the USB tests in the Device.Connectivity category, you should install the latest Windows HLK filters or updates.
Test computer configuration
To configure the test computer for USB device testing, follow these steps:
Install the appropriate Windows operating system on the test computer, and then configure the computer for your test network (the network that contains Windows HLK Studio and Windows HLK Controller).
Attach one of the USB devices to the test computer through an xHCI controller (it can either be attached directly to the root hub port or through a SuperSpeed hub.)
Attach the other USB device to the EHCI port or to a high speed hub that is connected to the XHCI port.
If the USB device supports a USB serial number, attach an additional USB 3.0-compliant device to the test computer before you run the USB Serial Number test. For more information about this test, see USB Serial Number.
To test USB 3.0 or 2.0 devices or hubs on a system running Windows 7, make sure that the device or hub is attached to a USB 2.0 port of an EHCI controller. xHCI controllers on systems running Windows 7 load non-Microsoft drivers. HLK tests cannot detect devices and hubs enumerated by third-party drivers.
Optionally, verify that the test device is visible from Device Manager on the test computer.
Install the Windows HLK client application on the test computer.
By using Windows HLK Studio, create a machine pool, and then move the test computer to that pool.
Make sure that the test computer is in the ready state before you begin your testing. If a test requires parameters to be set before it is run, a dialog box will be displayed for that test. Review the specific test topic for more information.
Some Windows HLK tests require user intervention. When running tests for a submission, it is a best practice to run the automated tests in a block separately from manual tests. This prevents a manual test from interrupting completion of an automated test.
Hp Device Drivers
If a device supports multiple connectivity methods, complete a separate submission for each connectivity method.